FAQs About Ordering
Most frequently asked questions about ordering and shipping.
Can I make changes or cancel my order?
An orders typically takes 1-3 days to be processed, unless an item(s) is on backorder. We allow up to 24 hours for size adjustments or color changes, after that all sales are final. This excludes trade-ins. We are unable to cancel processed orders. All SpiBoy.com products are non-refundable. All items are made to order and are custom-fit or reworked products and all sales are final in these cases. If you need to make changes, such as delivery address, email, or phone number please contact us at customercare@spiboy.com immediately.
Can I change my shipping?
Due to the fast nature of our turn around, once an order is placed, it cannot be changed in any way. We generally process orders as soon as we receive them, and once we have processed your order, we will be unable to make changes. Once an order has been placed, we are unable to cancel or provide a refund. If you need to make informational changes, such as delivery address, email, or phone number please contact us at customercare@spiboy.com immediately.
Can you ship outside of the United States?
Yes, SpiBoy.com ships to the US and Globally worldwide.
From the drop-down menus provided, select the product you would like to ship, the product size, and the quantity needed. Then click International and enter in a valid address for current shipping rates. We do not ship to U.S. or International P.O. boxes.
Please note: International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred. SpiBoy.com cannot reimburse customers in any capacity and is not liable for reimbursing or refunding customs. These fees are charged by the country of import, and we have no control over any extra vats or duty fees associated with your order. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. https://dutycalculator.com
Can I get insurance for my shipping?
You have the option to insure your package for a small fee. If your package ever gets lost or damaged, we will file a claim with the carrier and if the package does not turn up or gets damaged during shipping, we will quickly replace it at no additional cost to you.
The insurance claim process takes 15-21 days from the time you report the missing items to us. We highly recommend that you insure your package. If you decide not to purchase insurance for your package, SpiBoy.com will not be responsible for merchandise that gets lost or damaged in transit.
How do I get my tracking numbers?
When your order is shipped you will receive an email with a shipping notification containing your tracking number. You can visit the shipping carrier’s website and enter the tracking number to track the progress of your shipment.
To aid with the electronic delivery of your tracking numbers, please be sure to add the email address customercare@spiboy.com to your Address Book or approved sender list.
Please note: it may take up to 24 hours to activate your tracking number.
Do you offer payment terms?
SpiBoy.com prices are displayed in USD. We reserve the right to change prices at any time, we may correct online, and printing errors related to prices at any time. Please be aware that product prices can fluctuate due to supply changes and manufacturing costs. All prices and item availability are subject to change. SpiBoy.com accepts credit/debit cards, PayPal and other bank certified electronic payment methods for all orders. Personal, corporate or bank certified checks cannot be accepted.
Can I combine discounts or sales?
On select items multiple discounts offered can be combined together, but not with the free shipping option. All sales and item availability are subject to change. SpiBoy.com reserves the right to cancel the order. Any decision made by SpiBoy.com management is final.
Will I be receiving an invoice?
Once you complete your online order you will automatically receive an invoice via email along with your order confirmation email. Please be sure to add the email address customercare@spiboy.com to any spam blocking software that you may have activated.
How long does it take to pack and send my order?
SpiBoy.com practices sustainable manufacturing, and all styles are custom tailored and made to wear. All orders are processed within 1-3 business days. During busy times such as holidays and sales, please allow extra time for your item to be shipped.
Please note: we do not operate on weekends, all orders made during this time are dispatched the following Monday.
How much is shipping and how long will it take?
Orders typically take 1-3 business days to be processed, plus shipping and handling time. Shipping costs are determined by retail price and shipping speed. We have shipping option services to satisfy your every need.
Please note: International shipping times may vary.
How long will it take for my order to arrive?
Depending on the service you select, your order can take as little as 1-2 business days. Expedited shipments are not available on weekend delivery. Please note that transit times are measured at the point of shipping.
I did not receive a confirmation email what should I do?
Depending on the information entered at checkout and host, your email may have been directed to a spam, junk or promotions folder. Please check there first before submitting a contact form.
My package is lost what should I do?
SpiBoy.com will only assist in the recovery of lost or damaged packages, if the shipments were insured with us at the time of purchase. All others must file a claim with the carrier.
If you insured your package with SpiBoy.com, we will assist with its recovery. Please email customercare@spiboy.com with your name and order number. We will get back to you as soon as possible.
Please note: we are not responsible for incidental or consequential loss or damages, resulting in defective products, errors shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Most frequently asked questions about returns
I need to make a return what do I do?
We are pleased to offer return shipping for U.S. domestic orders. Currently we are unable to provide return labels for International orders. If eligible, you may return your purchase, as long as the product is still in brand-new condition with all packaging and tags. Follow all steps in the 'Return Policy Procedure' to properly request return approval.
Return Policy Procedure
Learn more
Start a Return
If you need assistance with your return/exchange, email us at customercare@spiboy.com
Our business hours are Monday through Friday 9AM-5PM CST